Consumer Rights & Contracts

Protecting Your Interests…

Navigating consumer disputes and contract issues can be frustrating, whether you’re dealing with faulty goods, overdue payments, or service disputes. Our expert paralegal support ensures that you fully understand your rights and options, helping you take the correct legal steps to resolve matters efficiently. From drafting formal correspondence to preparing for legal action, we work to present your case in a clear, concise and compelling way, aimed at achieving the outcome you want.

Clear and enforceable contracts are the foundation of fair business and consumer transactions. Whether you need assistance in understanding contract terms, enforcing agreements, or defending against false claims, we provide tailored guidance to ensure you know your Rights in Law. With our professional support, you can confidently assert your rights, challenge unfair demands, and seek resolution – whether through negotiation or legal proceedings.

How we can help…

Faulty & defective goods (including motor vehicles)

Case Study: Defective car, dodgy dealer.

Liz & John from Loughborough bought a Citroen hatchback in Sheffield for £6000, for their daughter Katie’s Birthday. John test-drove it and all seemed well. By the time he got home a warning light had appeared on the dashboard. He took it to his local Garage who told him the car was a “death trap”, with dangerous modifications and poor repairs to undeclared damage. They rang the dealer who said the car was “sold as seen” and that John had test- driven and approved it. They were repeatedly refused a refund or exchange.

Liz and John came to me. Within 5 weeks they had received a full refund and the dealer even sent a flat-bed truck to recover the car from the road outside’s their house! This was all achieved by email and recorded letters. Katie now has a safe car, which brings her home from Uni (when time allows!)

Overdue invoices & money owed

Case study: Stop digging! The run-around.

Ben has a groundworks company and sub-contracted his plant and services to another firm. He completed the work and invoiced them for the £25,000 as agreed. Six months later, despite numerous phone calls, Ben had still not been paid.

Ben engaged me. Within 3 weeks, his company had been paid in full. This was achieved by three focused, Pre-action Conduct letters. He has politely declined further contracts from the other firm.

Trades disputes – with a tradesperson, firm or customer

Case study: A bad bargain

Philip’s wife Jane has dementia. They needed a downstairs “Wet Room” to help Jane shower. Philip met with a salesman from a well-advertised national company who initially quoted £24,000 for the job. Quickly he lowered it to £19,995 if Philip could pay a deposit on the day because “my boss is in a good mood today”. Philip agreed to the work, which was completed on time and the Wet Room worked properly.

I was contacted by one of Philip’s sons, who thought the cost of the work was very high compared to what had been done. The cost of the materials was well under £3,000 and the work had been sub-contracted to a local plumber who had been paid “no way near that!” to do the job.

The Citizens Advice Bureau confirmed that there is no relief in Contract Law for “making a bad bargain” – agreeing to pay more than you really should for something – as Phil had done. However, I persuaded the company’s Sales and Accounts Directors to agree to a meeting.

I started with: “Gentlemen, the integrity of this sale begins with your salesman’s “drop-close” and seems to go downhill from there”. Philip received a refund of £6,000, which helped pay for Jane’s ongoing care.

Parking Charges & PCN’s

Expert Assistance with Parking Disputes

Car Parking usually falls under Contract Law. I have extensive experience of bringing PCN claims on behalf of parking companies and have an in-depth knowledge of how this claims process and the related law works. I am now happy to assist both drivers and landowners in matters involving PCN’s and other issues around car parking.

Hair & Beauty Salons (defending alleged malpractice)

Case study: Breach of Contract – you can’t be serious!

Rafa runs a very successful hair salon in London. One of the self-employed stylists performed an expensive hair service for a new client. Two days later, the same client came back to the Salon. Her hair had changed colour and she said her scalp had chemical burns! She blamed the salon. Rafa, despite his doubts about her credibility, did his best to put it right.

The client sued his salon. The first issue is that this should never have been Rafa’s case: The independent stylist should have accepted liability, not Rafa. Unfortunately, Rafa had no written contract with any of the self-employed stylists. Rafa didn’t know me back then. He didn’t know how to deal with the pre-action correspondence and when the matter came to Court, he lost his case. In total it cost him £12,000. I have since assisted him with creating proper contracts with his self-employed stylists.